A leading service provider is currently looking to recruit a Pensions Administrator to join their expanding team. The successful applicant will be expected to work within the team to process events for the scheme members and their dependants in line with service level agreements, to provide optimum levels of customer service to the client in terms of quality cost and time.The RoleDuties include: * To create and maintain consistent and accurate scheme records using the appropriate systems* To be familiar with the contracted performance targets and quality standards and to make every effort to achieve these.* To provide excellent customer service to all clients, members and third parties.* To complete all tasks using best practice.* To respond to all correspondence (both telephone and written) in a substantive manner within the agreed time limits.* To participate in and promote good team communication.* Process complaints at the earliest opportunity with a positive attitude, addressing the true root cause and implementing effective corrective action in order to prevent re-occurrence..* Regularly review the effectiveness and efficiency of existing systems and controls and make suggestions to continually enhance service delivery, improve processes and reduce potential complaints and business risks.The Person* Excellent communication skills.* Ability to establish working relationships with clients and staff.* Must have a knowledge of the workings of Defined Benefit / Contribution Schemes.* Adaptable to varying demands and workloads.* Ability to work under pressure.The BenefitsGenerous benefits are associated with this role including 25 days holiday, pension & bonus. PRL1203-220 - Pensions Administrator vacancy - is only one of many vacancies we are handling. Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include IFA, tied advisors, employee benefits, compliance, pensions, group risk, paraplanners, sales support, T&C etc. We predominately focus on London, Surrey, Sussex and Kent, although we have also been highly successfully in offering national solutions. Please continue to check our website www.alexanderlloyd.co.uk for any other roles which may be of interest.
More jobs like this